State Farm® Insurance Agent Ashley N. Nicholson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Zaria Jones
March 12, 2026
2
out of
5
rating by Zaria Jones
"I recently set up a renters insurance policy through this office and unfortunately had an experience that left me with little confidence in continuing as a customer. Rumeal Robinson, Laila Campbell, and Ashley Nicholson were all friendly and professional in tone, and I want to be clear that this review is not a reflection of their character. However, throughout my experience I encountered consistent gaps in communication and customer service that made what should have been a straightforward process unnecessarily stressful. From the start, there was an error with my policy information that required correction. While I understand mistakes happen, what became frustrating was the lack of proactive communication around resolving them. Questions I asked directly went unanswered, no clear next steps were ever provided, and I was left to initiate every follow up myself. At one point a material change was made to my policy, including a new policy number and effective date, without any proactive explanation of what changed or why. I only discovered this by calling customer service myself. A good customer service experience doesn’t require perfection, it requires transparency, follow through, and keeping the customer informed throughout the process. Unfortunately that standard wasn’t consistently met here. I’ve since moved my policy to another provider."
We responded:
"Thank you for your feedback. Our goal is to provide and maintain outstanding service. Although we strive to meet expectations, there will be times when your expectations can’t be met. Although we would love to be able to offer 24 hour and after hours service to all customers that is not an expectation we can meet at the agency level. Your policy change was completed the same business day it was requested. We wish you the best of luck and hope that you found a better fit. Best, Ashley "
MARI Jordan
March 12, 2026
5
out of
5
rating by MARI Jordan
"Rumeal and his team were a great help!"
We responded:
"Thank you, MARI Jordan! I'm happy to hear that Rumeal and the team were able to assist you so well. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Rene Belardo
March 12, 2026
5
out of
5
rating by Rene Belardo
"He is very understanding and knowledgeable about my needs and payment amount that works well with my budget. Rumeal Robinson is Awesome . Thank you"
We responded:
"Thank you, Rene! I'm glad to hear that Rumeal was able to assist you with your needs and find a payment plan that fits your budget. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
shadab janiy
March 11, 2026
5
out of
5
rating by shadab janiy
"Was knowledgeable and quick with the process."
We responded:
"Thank you, Shadab, for your feedback! I'm happy to know that you found the process both knowledgeable and efficient. If you have any more questions or need assistance, feel free to reach out anytime."
Nya Hudson
March 9, 2026
5
out of
5
rating by Nya Hudson
"I had an amazing experience working with Tip. Her customer service was excellent from start to finish. Communication was smooth, and she took the time to answer all of my questions thoroughly. I never felt rushed and she provided multiple options so I could make the best decision for myself. Overall, Tip made my decision to move forward with State Farm a very confident one. I truly appreciate her professionalism and support throughout the process."
We responded:
"Thank you for your review, Nya! I'm so happy to hear about your positive experience with Tip. Her dedication to providing excellent service and clear communication is truly valued. We're glad she could assist you in making a confident decision. If you have any more questions or need further assistance, feel free to reach out anytime!"
Jamayll Hill
February 24, 2026
5
out of
5
rating by Jamayll Hill
"He is a life saver he has great costumer service I recommend for for others"
We responded:
"Thank you, Jamayll! I'm happy to know you appreciated the service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Chantel Bell
February 20, 2026
5
out of
5
rating by Chantel Bell
"Remeal did everything he could to help me... and I appreciated it... keep in contact... thanks for the love ❤️"
We responded:
"Thank you, Chantel! I'm happy to hear that Rumeal provided you with the support you needed. We truly appreciate your kind words and are here to keep that connection strong. If there's anything else we can do for you, just let us know!"
Cookie n Cream
February 17, 2026
5
out of
5
rating by Cookie n Cream
"Rumeal Robinson help me a lot he help me get low rate on my insurance and he was very comfortable to talk to."
We responded:
"Thank you! I'm glad to hear that Rumeal was able to assist you in finding a great rate and that you felt comfortable during the process. We appreciate your feedback and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Anthony White
February 10, 2026
5
out of
5
rating by Anthony White
"Had a greater experience than anticipated,,very nice people. Wish I had come to them sooner. thank yall."
We responded:
"Anthony, thank you for sharing your experience! I'm happy to hear that our team exceeded your expectations. We're always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Maya G
February 6, 2026
5
out of
5
rating by Maya G
"Great support and provided excellent services."
We responded:
"Thank you, Maya! I'm happy to know you received great support and excellent services from our team. We’re committed to providing the best experience possible. Let us know if there's anything else we can do for you!"
Daniela Munera Angel
January 29, 2026
5
out of
5
rating by Daniela Munera Angel
"Rumeal Robinson was incredibly helpful and patient with me. He helped me solve all issues."
We responded:
"Hey, Daniela! Thank you so much for letting us know that Rumeal was helpful and patient while assisting you. It’s great to hear he was able to work through everything and answer your questions. We really appreciate you taking the time to share your experience."
Laquita Brown
January 27, 2026
5
out of
5
rating by Laquita Brown
"Process was quick and easy. Agent was welcoming and very informative."
We responded:
"Hey Laquita! Thanks for letting us know that the process for your renter’s insurance was quick and easy. We’re happy we could make you feel welcome and informed. We really appreciate you taking the time to share your experience!"
Amanda Farner
January 26, 2026
5
out of
5
rating by Amanda Farner
"He was such great help with finding me auto insurance. Thank you for everything…"
We responded:
"Amanda, thank you for your kind words! I'm happy to know you found the insurance you needed. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Ayana Williams
January 15, 2026
5
out of
5
rating by Ayana Williams
"Mr. Rumeal did an EXCELLENT JOB with helping me obtain my car insurance. I would advise anyone to go with STATE FARM!! They are the BEST!! 😁😁"
We responded:
"Ayana, thank you so much for your fantastic feedback! I'm delighted to hear that Rumeal provided such excellent assistance with your insurance. Your recommendation means a lot to us. We're here if you need anything else!"
Mark Verryth
January 15, 2026
1
out of
5
rating by Mark Verryth
"Disappointed with the service and responsiveness from this office. I reached out multiple times requesting cancellation of a policy, but after more than 8 business days I still had not received the necessary cancellation paperwork or clear confirmation. The lack of urgency and follow-up created unnecessary stress and wasted time. If you need fast communication or time-sensitive service, I would suggest considering another office."
We responded:
"Hi Mark, thanks for your feedback! Best of luck to you. "
Alexa Smith
January 15, 2026
5
out of
5
rating by Alexa Smith
"Thank you so much Rumeal R. for being so kind, knowledgeable and patient! You got me the best quote for my insurance! So refreshing to experience Rumeals customer service, please give him a raise! He even seriously made me consider getting life insurance …although I’m not that mature yet, but when I do decide to get it, I will call Rumeal."
We responded:
"Hey Alexa! We’re grateful for your continued trust over the years and appreciate you letting us help with your insurance needs. It means a lot to have your long-term support."
Luis Padua
January 3, 2026
5
out of
5
rating by Luis Padua
"These people always take care of me, recently I was looking for a home insurance and Rumeal Robinson made the process easy to deal with. Thanks for the help I appreciate y’all."
We responded:
"Luis, thank you for your wonderful feedback! I'm delighted to know that Rumeal made your insurance process smooth and hassle-free. We truly appreciate your trust in us. If you ever need anything else, feel free to reach out!"
Marcus Piotrowski
December 18, 2025
5
out of
5
rating by Marcus Piotrowski
"Recently switched insurance due to climbing rates at a previous insurer. Rumeal was excellent to work with. He made the process easy, was thorough, and offered great rates."
We responded:
"Marcus, thank you for your feedback! I'm happy to hear that Rumeal made your transition smooth and provided you with great rates. Our team is dedicated to making the insurance process as straightforward as possible. If you need anything else, feel free to reach out!"
Sheri Zimmerman
December 17, 2025
5
out of
5
rating by Sheri Zimmerman
"I have never had a problem with this agency. Always friendly and helpful and ready to answer questions!"
We responded:
"Thank you, Sheri, for your wonderful feedback! I'm glad to know that you've found our team friendly and helpful. We're here to answer any questions you might have."
Cyrielle Kana
December 4, 2025
5
out of
5
rating by Cyrielle Kana
"I love their service and the people that works there . They are very responsive, professional and kind, always try their best to work with you. Rumeal is the sweetest person I have ever talk. He’s always available, understand your need and very nice. He’s very professional . Thank you again for always be available for us"
We responded:
"Thank you, Cyrielle! I'm happy to hear that you appreciate our service and the team's efforts. Rumeal will be delighted to know his professionalism and kindness made a difference for you. We’re always here to support you with any of your insurance needs. Let us know if there's anything else we can do for you!"
Bonita Tyson
December 2, 2025
5
out of
5
rating by Bonita Tyson
"--- ⭐️⭐️⭐️⭐️⭐️ I cannot say enough wonderful things about Ashley N. Nicholson at State Farm! From the very first conversation, Ashley demonstrated professionalism, warmth, and a genuine commitment to helping me find the right coverage. She takes the time to explain every detail clearly, making sure I fully understand my options, and she always goes above and beyond to ensure my needs are met. Ashley is not only knowledgeable about insurance, but she also makes the process stress‑free and personal. Her responsiveness and dedication show that she truly cares about her clients. I feel confident and secure knowing she is my agent, and I appreciate the peace of mind she provides. If you’re looking for an outstanding insurance agent who combines expertise with compassion, Ashley N. Nicholson is the one to trust. She is a true asset to State Farm, and I highly recommend her to anyone . From Gerry and Bonita Tyson"
We responded:
"Hey, Bonita and Gerry! I can’t thank you enough for taking the time to share such thoughtful feedback. It truly means a lot to me to hear that you felt supported and that I could make the process of finding the right coverage clear and manageable. From our very first conversation, I wanted to ensure you understood all your options and felt confident in your decisions, so knowing that came across makes my day. Working with clients like you and Gerry, who trust us to guide them, is incredibly rewarding. I’m grateful for your kind words and recommendation, and I look forward to continuing to assist you with any questions or needs you may have in the future."
Tangila Williams
December 1, 2025
5
out of
5
rating by Tangila Williams
"Ashley was very professional and very knowledgeable. Great service!"
We responded:
"Thank you, Tangila! I'm happy to hear that we provided you with professional and knowledgeable service. We appreciate your feedback and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Yolanda Perkins
November 26, 2025
5
out of
5
rating by Yolanda Perkins
"Rumeal was awesome"
We responded:
"Thank you, Yolanda! I'm happy to hear that Rumeal provided you with awesome service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Jamie Smith
November 24, 2025
5
out of
5
rating by Jamie Smith
"Thanks appreciate everything!!!Very professional and cooperative!!!!"
We responded:
"Thank you, Jamie! I'm happy to know you found our service professional and cooperative. Your feedback means a lot to us. If you need anything else, feel free to reach out!"
Catherine Kelly
November 20, 2025
5
out of
5
rating by Catherine Kelly
"Rumeal Robinson was extra patient in explaining insurance options! Very clear and concise info! Thanks Rumeal - they are lucky to have you!"
We responded:
"Thank you, Catherine! I'm so happy to hear about your positive experience with Rumeal. We truly appreciate your feedback and are glad to have him on our team. If you need any more assistance, feel free to reach out!"