State Farm® Insurance Agent Ashley N. Nicholson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Elaine Durden
May 2, 2025
5
out of
5
rating by Elaine Durden
"Awesome service from start to finish. Explains my options and gave me time to make the best decisions for my coverage. Pros and cons are security for me, I. Case of an accident. One less worry. Thank you for helping me make the.best decision. Your listening skills and attentiveness is greatly appreciate."
We responded:
"Thank you, Elaine, for your wonderful feedback! I'm happy to know that you felt secure and informed throughout the process. It's great to hear that the explanations and time given helped you make the best decision for your coverage. Your satisfaction is important, and I'm here for any other questions or needs you may have!"
Sabrina King
April 25, 2025
5
out of
5
rating by Sabrina King
"I have been with this group over 4 years and love the relationship we have . Very supportive and friendly. Very helpful and professional whenever I call with questions. Love this group of ladies ."
We responded:
"Thank you so much, Sabrina, for your kind words and for being with us for over four years! We're delighted to hear that you value the supportive and friendly relationship with our team. It's wonderful to know that you find our assistance helpful and professional whenever you reach out. We truly appreciate your loyalty and look forward to continuing to serve you. If you ever have more questions or need assistance, don't hesitate to call!"
Elexis Neal
April 24, 2025
5
out of
5
rating by Elexis Neal
"They are so patient and understanding Steph was great!!! Only people I want to help me with insurance!"
We responded:
"Thank you, Elexis, for your wonderful feedback! I'm glad to know that Steph and the team were able to provide the patience and understanding you were looking for."
Dashia Aaron
April 23, 2025
5
out of
5
rating by Dashia Aaron
"Steph helped with me my policy and she was amazing! I had rented through a private rental company and was on his insurance and wanted to cancel and get new insurance because I had gotten myself a new car and she went above and beyond to make sure she could get the best deal for me being that I haven’t had any insurance in a while! Every question I needed answers to , she answered with no problem and if I needed anything she got it to me right then and there! 10/10 definitely recommend!"
We responded:
"Thank you, Dashia, for sharing your experience! I'm delighted to hear that Steph was able to assist you so effectively with your policy. It's wonderful to know she went above and beyond to find the best deal for you and answered all your questions promptly. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out anytime!"
Joseph Guthrie
April 22, 2025
1
out of
5
rating by Joseph Guthrie
"I've been a State Farm customer for over 20 years. The agent I started with was the agent that took care of my grandparents when they started driving. I loved my experience with State Farm up until I switched to this agency. I wanted to cancel a policy. I physically went(01/02/2025)in to cancel and the rep gave me a verbal confirmation twice that it was canceled. Fast forward to today, and they are still charging me for the policy! I called to get it cancelled AGAIN, but with a paper trail this time. I sent a formal cancellation request from Ashley 04/01/2025, and they still ran my CC for the policy weeks later. Ashley failed to follow up and inform me of what is going on. after I followed up, I was told I would get a check, but was never told the amount, given a tracking number, and told when it would arrive. I asked to be provided a contact to call corp. and she brushed me off with a 1 800 state farm number. With all the agencies available, I highly recommend looking into a different agency. Unlike a good neighbor, this State Farm isn't there."
We responded:
"Thank you for being a policyholder and for your feedback. I do apologize that your request to backdate a cancellation was not approved for the length of time you would have liked. However, I did take your word that the cancellation was requested and went above and beyond to try and have it backdated for you. I think we both would have preferred a different outcome. I did provide you with the timeframe to receive your refund and how it would be sent via usps. Lastly, complaints are made via the 800#. I do value your feedback and have no problem letting our corporate team know where you feel things can improve. Best of luck! -Ashley "
Sheri Zimmerman
April 21, 2025
5
out of
5
rating by Sheri Zimmerman
"I have never had a problem with this agency. Always friendly and helpful and ready to answer questions!"
We responded:
"Thank you, Sheri, for your wonderful feedback! I'm glad to know that you've found our team friendly and helpful. We're here to answer any questions you might have."
Frank Mcmiller
April 21, 2025
5
out of
5
rating by Frank Mcmiller
"Very professional with patiences."
We responded:
"Thank you, Frank, for your wonderful feedback! I'm glad you appreciated the professionalism and patience of our service."
Autumn Chambliss
April 21, 2025
1
out of
5
rating by Autumn Chambliss
"I initially left a 5-star review because I had a great experience at first. Unfortunately, that changed quickly. Just two days after paying and signing my contract, my policy was canceled due to underwriting issues. I was told Ashley would call me on Monday (04/14/25) to help resolve the inconvenience. I did speak to her that day and requested a complete invoice showing my rate. She said she would call me back—now it’s Wednesday, and I’ve heard nothing. When I followed up, I was told she’s not available again until next Monday. This level of communication is unacceptable, especially after such a frustrating situation. I expected better. What started as a great experience has turned into a major disappointment. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Now, a week later, I still haven’t received a call from anyone. I called them and finally spoke with someone who told me I should just shop around, and no one has offered any real assistance. It’s frustrating how attentive and helpful everyone was right before I left my 5-star review—then things took a sharp turn for the worse. This is both crazy and disappointing, especially because it feels like I’m being intentionally given the runaround."
We responded:
"Hi Autumn, thank you for the updated response. It's our goal to help as many people as possible. Although we would love to help everyone, that won't always be the case. Over the last 13 days since your policy began we've had consistent communication regarding your policy and options that were available to you. I'm sorry that the options available do not meet your expectations. Best of luck to you! "
Sergio Guzmán
April 11, 2025
5
out of
5
rating by Sergio Guzmán
"Tip and steph were amazing! Thank you for callling me back for homeowners"
We responded:
"Thank you, Sergio! I'm happy to hear that Tip and Steph provided such great service. We're always here to help with your insurance needs. If you have any more questions or need assistance, feel free to reach out!"
renee benton
April 9, 2025
5
out of
5
rating by renee benton
"Words can’t even express how very grateful I am for getting blessed to have an AWESOME agent that perfectly help me through the process, she spoke so clearly and explained everything step by step . State Farm client for life or at least long as I’m driving lol ."
We responded:
"Thank you so much, Renee! I'm truly happy to know that you felt supported and well-informed throughout the process. It's wonderful to have you as part of our Atlanta family for the long haul! If you ever have questions or need assistance, don't hesitate to reach out. Safe driving!"
Maria Yi
April 8, 2025
5
out of
5
rating by Maria Yi
"Ashley made the experience seamless."
We responded:
"I'm happy to know that your experience was seamless, Maria! It's wonderful to know that our efforts are making a difference!"
Jenelle Baker
March 27, 2025
5
out of
5
rating by Jenelle Baker
"Very professional and made switching insurance simple and stress free."
We responded:
"Thank you, Jenelle! I'm glad to know that the process of switching insurance was smooth and stress-free for you. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Matt Young
March 20, 2025
5
out of
5
rating by Matt Young
"Whenever I have requested information about our insurance, Tip has been attentative to respond with a receipt of the request and excellent follow through to provide the information requested. Tip is always friendly, willing to help and go the extra mile to provide excellent customer service."
We responded:
"Thank you, Matt, for sharing your experience! I'm happy to hear that Tip has been attentive and provided excellent follow-through with your requests. It's wonderful to know that Tip's friendly and helpful nature made a positive impact. If you need any further assistance or have more questions, feel free to reach out anytime!"
Rosmil Rodriguez
March 17, 2025
5
out of
5
rating by Rosmil Rodriguez
"No words to describe how appreciative I am with Stephania, she’s the best, very patient and helpful. She’s stayed in the phone with me for almost 2 hours. Will definitely recommend this office!!"
We responded:
"Thank you, Rosmil, for sharing your experience! I'm so glad to hear that Stephania was able to assist you with patience and dedication. It's wonderful to know that her efforts made a positive impact. We truly appreciate your recommendation and are here for any future needs or questions you might have!"
VERA MORRISSETTE
March 14, 2025
5
out of
5
rating by VERA MORRISSETTE
"Customer Service Manager (Tip) was very, very patient & attentive, she stayed on the phone with me until all of my questions were answered to my satisfaction, & she had the most pleasant attitude. Tip is very knowledgeable and courteous. Please refer your friends and family to her. She is the best!"
Shay
February 27, 2025
5
out of
5
rating by Shay
"Great customer service ! Stephania was informative attentive and answered all questions that I had . I do recommend working with her to anyone in the near future"
We responded:
"Thank you so much, Shay! I'm glad to know that Stephania provided you with informative and attentive service. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
brittny hill
February 20, 2025
5
out of
5
rating by brittny hill
"Stephania Atkinson was extremely delightful with assisting me with my auto needs on today very patient while I was working . She is a great asset to State Farm"
We responded:
"Thank you, Brittny, for your wonderful review! I'm glad Tipp was able to help you find a rate that fits your budget. We appreciate your business and are grateful to have Tipp on our team. If you need any further assistance, don't hesitate to reach out. - Ashley Nicholson - State Farm Insurance Agent, Atlanta, GA"
Lenin Noriega
February 17, 2025
5
out of
5
rating by Lenin Noriega
"Tip awesome"
We responded:
"Thank you, Lenin, for your awesome feedback! I'm glad you're satisfied with our service. If you have any questions or need assistance in the future, feel free to reach out."
Justin Mathis
February 13, 2025
5
out of
5
rating by Justin Mathis
"Keyonna myers has been a big help with everything ,and the amount of time she has put into helping me get everything in order shows that she is truly dedicated to her customers and not just her job."
We responded:
"Thank you, Justin, for sharing your experience! I'm happy to hear that Keyonna has been a great support in getting everything organized for you. Her dedication to our customers is truly appreciated. If you ever need further assistance, feel free to reach out."
Char Nic
February 10, 2025
5
out of
5
rating by Char Nic
"Steph gave me quick response and was very courteous. Steph provided all the responses I needed. She was so professional and helpful that I switched all my insurance needs to her."
We responded:
"Thank you, Char, for sharing your experience! I'm glad to hear that Stephania was able to assist you promptly and professionally. It's wonderful to know that her courteous service made such a positive impact. If you have any more questions or need further assistance, feel free to reach out. We're here to help with all your insurance needs!"
Howard Nwadike
February 10, 2025
5
out of
5
rating by Howard Nwadike
"Very professional, provided great service"
We responded:
"Thank you, Howard! I'm glad you found our service professional and helpful. "
Patricia Smith
February 7, 2025
5
out of
5
rating by Patricia Smith
"Kloe was a very good person to work with. she was very efficient and made sure I understood everything before hanging up. If I need any other service that State Farm provide, I will definitely call Kloe Seveur."
We responded:
"Thank you, Patricia, for sharing your experience! I'm happy to hear that Kloe was efficient and ensured you understood everything during your call. We appreciate your trust in our services, and Kloe is indeed a valuable part of our team. If you ever need further assistance or have any questions, please don't hesitate to reach out."
Melissa
February 5, 2025
5
out of
5
rating by Melissa
"Super helpful!"
We responded:
"Thank you, Melissa! I'm glad you found our service super helpful."
J C
February 4, 2025
5
out of
5
rating by J C
"Ms. Keyonna was very professional and well educated about the company and what they offer. Also we're so glad that she helped us get a great discount. She's awesome!!"
We responded:
"Thank you, J C, for sharing your positive experience! I'm happy to hear that Keyonna's professionalism and knowledge made a difference for you. It's wonderful that she was able to assist you in securing a great discount. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Ayrianna Alexia
February 4, 2025
5
out of
5
rating by Ayrianna Alexia
"Keyonna M. was very helpful and patient throughout my process, I learned so much information with my call with her and I wanna say thank you so much for the experience."
We responded:
"Thank you, Ayrianna, for sharing your experience! I'm happy to know that Keyonna was helpful and patient during your call. It's wonderful that you gained valuable information. If you need further assistance, feel free to reach out to our office anytime."